Privacy Policy

1. A Quick Note Before You Read

We know privacy matters, especially for a product like Play More. This page explains, in plain language, what information we collect when you visit playmore.in, what we do with it, and what control you have over it.

2. What We Collect

You don’t need to create an account to buy from us. So we collect only what we need to fulfil your order and run our website.

When you place an order, we collect:

• Your name, shipping address, phone number, and email
• The products you ordered
• Payment confirmation (we do not see or store your card or UPI details; our payment partners handle that)

When you browse our website, we may collect:

• Basic device and browser information
• Pages you viewed and how you found us
• Cookies (more on this below)

What we do not collect:

• Bank account numbers, card numbers, or UPI PINs
• Sensitive personal data unrelated to your order

3. How We Use Your Information

Mostly to get your order to you and to make your experience better. Specifically:

• To process, pack, and deliver your order
• To send you order updates over SMS, WhatsApp, and email
• To handle returns, refunds, and customer support
• To improve our website and product offerings
• To send you occasional offers and product information, only if you have agreed to receive them

4. Who We Share It With

We share your information only with partners who help us run the business, and only the minimum they need.

• Shipping partners (for delivery): Your name, address, and phone number
• Payment partners (like Razorpay): Your contact details and order amount
• Communication tools (for SMS, WhatsApp, email updates): Your contact details

We do not sell your personal information to anyone. Ever.

5. Discreet By Design

(Useful section, specific to Play More)

Privacy isn’t just a policy for us, it’s part of the product experience.

• Your parcel ships in plain, unbranded packaging. The product name does not appear on the outside.
• Our WhatsApp and SMS messages avoid using product-specific language where possible.
• Our delivery partner labels do not describe the product category.
• Customer support conversations are kept confidential within our team.

If you ever want to stop receiving promotional messages from us, just reply STOP on WhatsApp or SMS, or write to us at the email below. Order-related messages will continue because we need to keep you informed about your delivery.

6. Cookies and Tracking

Like most websites, we use cookies to remember your preferences, keep your cart working, and understand how visitors use our site. We also use tracking pixels from Google and Meta to show relevant ads.

You can disable cookies in your browser settings. Some parts of the website may not work properly if you do.

7. How We Keep Your Information Safe

We use standard security measures like SSL encryption on our website and trusted payment gateways for transactions. While no system on the internet can be 100% secure, we take reasonable steps to protect your information from unauthorised access, loss, or misuse.

8. Your Rights and Choices

You have control over your information. You can:

• Ask what we have about you. Email us and we’ll share what we have on record.
• Correct your information. If something is wrong, let us know and we’ll update it.
• Ask us to delete your data. Write to us and we will remove your personal data from our active systems, unless we are required to keep some records for tax or legal reasons.

For any of the above, write to support@playmore.in with the subject line “Privacy Request.”

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page.

Contact Us

For any questions about this policy or your data:

Email: support@playmore.in